Are you having problems with your network printer or fax?  Before calling us for service you might be able to save time and ease the frustration of being down. Here is a helpful checklist to resolve the issue on your own. 

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1. Sounds simple enough, but first check the electrical outlet. Is it working? If you have a battery backup unit, is the light on? Try plugging something else into the outlet to make sure it works. (A desk top calculator works great for testing.) If the outlet is dead, call your building maintenance to repair it.
2. Next, check to see if it can make a copy, fax or scan, then walk up to the hardware and test for copy, fax or scan. If it works with pressing the button (walk-up functionality), the problem is probably lies within your network, not the hardware.
3. If you can’t print, copy, scan or fax from your individual work station, try another work station. If other work stations are working, the problem may be isolated to just your work station.  Log off and/or turn off your work station. Allow it to reboot and try it again.
4. If your copy, print, fax, scan won’t work, check for recent modifications made to your network. “Has a piece of software been added? Has your system been upgraded? Did you just change to Vista or other operating system? Has a new hardware been added to your network?” If so, contact your network administrator.
5. Have you been dealing with erratic codes that require the printer or fax to be reset? Has there been any electrical work done within your office building or nearby? Check with your local utility company if unsure.
6. If your device still will not print, copy or fax, check for being out of paper or supplies. Check the operation panel for any unfamiliar lights that may be on or off.
7. When in doubt, try to reset your equipment. Next, turn off the device, and then unplug. Count to 30, plug back in, turn on and maybe, just maybe, your problems will be solved.
8. You should look at your operation panel before calling for technical help. Record any codes being displayed on the operation panel. When you call for technical help, it is much easier to have the manufacturer, model, Docutek ID, and problem codes displayed. Make sure you gave them the ideal contact number, the name of the contact person, hours that the equipment is available for service. If a special access or gate code is required to access their building, instruct them to give that information to your service tech.
9. Always keep your equipment clean, away from direct sunlight, heating and air-conditioning systems. Allow for a minimum of 6 inches of ventilation directly adjacent to the equipment’s cooling fan. These precautions are necessary for optimum product performance.